Submit account, subscription, connection, and refund questions through the user panel. Your issue and follow-up replies stay together in one ticket for easier resolution.
Sign in to the relevant account and open the support ticket page. Enter a subject and describe the issue. If you already have a related ticket, add the details there so the full history stays together.
Open a support ticketResponse times depend on the actual reply to your ticket. VPNHey does not publish a fixed response time. Check the user panel for updates, and add any further details to the original ticket.
Describe what happened, then share details that could help reproduce the issue. Include only information relevant to your request.
Include your platform, client app, selected region and route name, and roughly when the issue occurred. Say whether you cannot connect, websites fail to load after connecting, or only one app is affected.
Include the full error message and list the steps you have tried and their results. Before sharing screenshots, hide subscription URLs, access tokens, and other sensitive information.
Include the relevant order number, plan name, payment method, and current order status. If the status has not updated after payment, you may attach proof of payment with sensitive details concealed.
VPNHey offers a 30-day refund policy. To request a refund, provide the relevant order details and explain your request in a support ticket. See the Terms of Service for the full policy.
Do not send account passwords, full subscription links, or sensitive payment details in support tickets. Describe the issue and include only the error information needed to help resolve it.
Use a support ticket in the user panel for account verification and order issues. For general how-to questions, check the guides on this site first.
VPNHey has not published a customer support email address or Telegram contact. These channels are not currently available for support, and no response times have been announced.
Submit account and after-sales questions through the user panel. Check the panel for follow-up messages and replies.
New to the service? Start with the beginner guide. For connection issues, use the troubleshooting guide to check your client, route, and app settings. If the issue persists, include the checks you have completed in a support ticket.