VPNHey Getting Started Guide

Start at the VPNHey account page and follow the prompts to choose a username and password. No email address is required. Use these credentials to sign in to the user panel. Save them in a password manager, and check that your keyboard layout, capitalization, and spacing are correct. Never share your account password or subscription link in a public forum.

Once you’re done, open the user panel. If you’re still on the sign-in page, use the details you just created. You’ll know the account step is complete when you can see your account overview, plans, and client downloads. You can take a moment to get familiar with the panel before opening the client: installing a client and activating a plan are separate steps. Installing the client alone doesn’t give you an active subscription.

If you already have a VPNHey account, sign in to it rather than creating separate accounts on different devices and losing track of your orders. If you can’t confirm your account details, see the account section in the FAQ. If you can access the panel, submit an account-related question through a support ticket. Don’t keep creating new accounts instead of troubleshooting the issue.

After signing in, open the Plans section of the panel. First, compare monthly subscriptions with data packages, then check the price, data allowance, and billing method. Monthly plans include 60GB for ¥9.9/month, 250GB for ¥18/month, and 500GB for ¥28/month. Data resets monthly on the activation date. Compare these options if you want a regular plan with a monthly data allowance.

Data packages are consumed as you use them and never expire. Options are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They don’t replenish monthly. Choose based on your actual usage. If you’re not sure how much data you need, read the billing details on the plans page before deciding. There’s no need to choose a larger package just to complete this guide.

Review your order, then pay with Alipay, WeChat Pay, or USDT as prompted in the panel. Once the payment page confirms completion, return to the VPNHey panel and check the order result and plan status. If the status hasn’t updated yet, refresh the order or overview and check your payment record. Don’t pay again just because a redirect failed. If you need help, submit the relevant order details in a panel support ticket, and redact any unrelated information from your payment receipt.

Once your plan and data allowance appear in the panel, import your subscription. This service supports unlimited devices online at the same time and offers a 30-day refund policy. When you upgrade mid-term, the price difference is prorated into the remaining days. See the Terms of Service for details on usage and refunds; billing details aren’t covered here.

Open your account overview in the user panel and find the subscription options. Your subscription provides the routes and configuration your client needs. It’s not a web address for a specific route or a link to a marketing website. If the panel offers an import option for your client, use it if possible. Otherwise, copy your personal subscription link and import it in the client.

Don’t edit any characters, parameters, or symbols in the link after copying it, and don’t paste it into a search engine. The client needs the complete address to retrieve your configuration. If the copied content is empty, the button doesn’t respond, or the link can’t be read, return to the overview and try again. Check whether your browser is blocking clipboard access. When pasting manually, make sure there are no extra spaces or line breaks at either end.

Keep your personal subscription link private. When contacting support, you can share the error message and client name, but don’t send the full subscription URL or include its QR code or parameters in screenshots. To set up another device, sign in to the same account and get the subscription from the panel. There’s no need to export a configuration containing your credentials from an old device and share it with anyone.

Next, get the client for your device. Sign in to the panel to download the client for Windows, macOS, Android, or Linux. Access to the iOS client also requires an active plan. After downloading, import your subscription to see the route list in the client. If your plan is active in the overview but the subscription section still has an issue, check the FAQ before repeatedly adding an empty configuration in the client.

Windows: Add a Subscription

In the panel’s Downloads section, choose the VPNHey desktop client for Windows. Install it using the prompts, then open it. Go to the “Configuration,” “Subscription,” or similar management section and look for an option to add a configuration or import from a link. Paste the personal subscription URL you copied from the overview. You can give the configuration a name that’s easy to recognize. Save it, then update or download the configuration.

Once the route list appears, select this configuration, then choose a route on the connection screen. Desktop clients may require you to enable the system proxy or a similar traffic-routing option. Selecting a node on the configuration page alone may not make your browser use that route. If a system permission prompt appears, check that the app is the same client you downloaded from the panel before granting access. If another proxy tool is running, quit it first to avoid having multiple apps route your traffic at once.

macOS: Import and Enable Traffic Routing

Get the VPNHey desktop client for macOS from the panel, follow the installer prompts, and open the app. In configuration management, add a subscription using the URL or link import option, then paste your personal address and save it. If you use the client import option in the panel, your browser may ask to open the app. Allow it, then return to the client and confirm the configuration was added instead of stopping at the browser’s redirect prompt.

After the configuration updates successfully, select the configuration and route you want to use, then enable the connection and any required system network permissions as prompted. Some desktop clients put the connection switch in the menu bar. Closing the main window doesn’t necessarily disconnect you. Check the client’s current status, then test access in a browser. If macOS blocks the app from opening, confirm where you downloaded it and check the panel instructions. Don’t turn off system security settings just to install the app.

Android: Allow the VPN Connection

Sign in and download the VPNHey mobile client for Android from the panel. Follow the system prompts for the installation source, then open the app. Add a link configuration in the subscription or configuration list. Paste your personal subscription address, save it, and update the configuration. When the route list appears, choose a route and connect. Don’t open the address in your browser as if it were a web page.

The first time you connect, Android will usually ask you to authorize the VPN connection. Confirm that the request comes from the client you just installed before allowing it. If the client lets you choose which apps use the proxy, check that the browser or app you want is included. Otherwise, the client may show as connected while the app you want to use is excluded. Keep the app in the foreground for your first test. If the connection drops only after you lock the screen, see the troubleshooting guide for background activity checks. You don’t need to change every battery setting during the initial setup.

iOS: Get the Client from the Panel

First, make sure your account has an active plan. Then open the iOS client access option in the Downloads section and follow the panel instructions to install it from the App Store. Unlike other platforms, iOS access requires an active plan even after you sign in. If the panel says your plan isn’t active, return to the account overview and check its status. Don’t look for installation files from unknown sources.

After installation, return to the panel and use the matching import option, or add the configuration in the client using your subscription link. Save and update it, then check the route list, choose a region, and connect. If iOS asks to add a VPN configuration, confirm which app initiated the request before allowing it. The app may require your device’s system authentication to complete this step. Return to the client and confirm the connection status. To switch regions, change routes in the client and reopen the app you want to use to verify access. This avoids relying on an existing connection.

Linux users can also get the appropriate client from the panel’s Downloads section and follow that client’s subscription setup instructions. On any platform, import is complete when the configuration is saved and the route list can be read. A successful installation, an app icon, or a browser prompt saying the import is complete isn’t enough to confirm this.

Choose a region that suits the website or app you want to access, then turn on the connection in your client. VPNHey covers 110+ countries and 170+ routes. The routes available to you are shown in the panel and subscription list. You don’t need to test every route the first time. Start by checking that the website or app you want works, then choose another region if needed. For details on regions and route types, see the server page.

Once the client shows as connected, open a familiar website in your browser to confirm basic access, then check your exit IP and region. Compare the results using the same lookup method before and after connecting. With split tunneling, some websites may still connect directly. So, if a lookup page shows your usual network’s IP, that alone doesn’t mean the client has failed. Check your proxy mode and the routing settings for the app you’re testing.

Next, open the website or app you actually want to use. Try signing in, loading a page, or playing content to see whether it works as expected. After switching routes, existing browser tabs and apps may keep using the old connection. Close the relevant page or reopen the app and check again. The platform’s account region, access rules, and service status can also affect the result, so a route’s location alone can’t guarantee that particular content will be available.

If the client is connected but the app you want still won’t open, first check that your subscription is up to date and the current configuration is enabled. Then check whether another proxy tool is running at the same time. A complete connection failure, a connection with websites failing to load, and an issue with a single app call for different troubleshooting steps. Don’t switch routes and change several settings at once, or it’ll be hard to tell what fixed the issue. Keep the error message and follow the troubleshooting guide for that symptom.

To get help from support, open a ticket in the panel. Include your device’s operating system, client name, what you were doing when the issue occurred, the error message, and what you’ve already tried. Mention whether only one app is affected and whether switching regions changes anything. Before sharing a screenshot, hide your password, personal subscription link, and QR code. Once setup is verified, everyday use usually takes just opening the client, choosing a route, and connecting. You don’t need to import your subscription again each time.