IEPL private line
Private lines describe how a link is organized. Check the current labels in the dashboard and test performance during the times you usually connect. The route type alone can't predict the speed of every connection.
International routes across 110+ countries / 170+ routes, for desktop and mobile devices, with unlimited simultaneous connections.
Get Connected
Regions and Route Types
Billing
Connection Troubleshooting
Explore product information by use case. Select a card to see details and compare routes, devices, and account policies. Your actual results also depend on your local network, app settings, and the destination service.
A connection that works well during peak hours can't be judged by download speeds during quiet periods alone. At the times you usually connect, compare candidate routes in the dashboard using the same device and destination app. Check page response, video buffering, and connection stability over time. If you run into slowdowns, rule out local network congestion first, then try another region or route type. Change one setting at a time. VPNHey offers a choice of international routes; check the dashboard for the current list. A route name does not guarantee consistent speeds or uninterrupted connections. Test routes against the tasks you actually need to do.
170+ routesVPNHey describes its security service as using quantum encryption. You should also protect your account password, download clients from trusted sources, and keep your subscription details private. Get clients and subscription information from the user dashboard. Don't post subscription details in public forums or include full connection credentials in screenshots when asking for help. Encrypted connections protect network traffic, but don't replace account security on destination websites, system updates, or file safety checks. For connection methods and settings, follow the dashboard instructions and the options supported by your client. Don't treat a marketing name as a technical specification.
Quantum EncryptionWith unlimited simultaneous devices, you can switch between computers, tablets, and mobile devices. Each device still needs a compatible client installed, its own subscription imported, and the connection mode checked; connecting on a computer doesn't automatically connect your other devices. When using several devices at once, keep an eye on account data usage, especially for video streaming, file sync, and background downloads. To troubleshoot, leave the current test device connected and pause background tasks, then bring other devices back online one at a time. This makes it easier to distinguish local settings from route issues.
Unlimited Simultaneous ConnectionsAccess to AI tools depends on both your network route and the destination platform's policies. A website loading doesn't necessarily mean chats, file uploads, or persistent connections will work as expected. After setup, test your actual workflow and try to use a consistent region. If only one tool has a problem, check whether the client routes that app's traffic, then review your browser session and account status on the platform. VPNHey provides cross-border network connections. The destination platform sets its own regional policies, account eligibility, and feature availability; access to every tool or feature is not guaranteed.
Test with the destination appStreaming performance depends on the exit region, platform content policies, your local network, and route conditions. Choose a route for the region you need, then check the catalog, playback, and seeking performance. A page loading on its own doesn't mean the route is suitable for streaming. If playback buffers, pause background syncing and compare candidate routes at the same video quality. Content licensing and regional availability can change. A region name from VPNHey doesn't guarantee a particular catalog or uninterrupted playback; check access on your own device and account.
Streaming PerformanceVPNHey offers a 30-day money-back guarantee. Before choosing a plan, check the data allowance, reset schedule, device policy, and supported platforms, then consider how it fits your usual network and apps. To request a refund, open a support ticket from the user dashboard and include the relevant order details and your request. Don't share account information on public pages. The full refund terms are in the Terms of Service; this summary doesn't replace them. If you're having connection setup issues, you can also attach a redacted error message so support can help identify whether the issue is with your account, client, or route.
30-Day Money-Back GuaranteeVPNHey has international routes covering 110+ countries and 170+ routes, offering region choices for different destinations. Coverage describes the available network resources; it doesn't mean every country has the same route types or that every destination service accepts every exit. When choosing a route, start with the region required by your destination, then compare performance on your current network. You can keep a regular route and a backup route. Check the dashboard for the actual route list, cities, route types, and current availability. The regional preview on the homepage illustrates how to choose, but isn't a substitute for the full route information.
110+ countries / 170+ routesYou can create a VPNHey account with a username and password; no email address is required. Choose a username you can recognize and store your password in a trusted password manager. Keep your subscription details private along with your account credentials. After signing in, use the dashboard to view plans, get clients and subscriptions, or submit a support ticket. Creating an account and choosing a paid plan are separate steps. Refer to the plan page and your dashboard order for billing details. Knowing where to find these options can save time when looking up information or resolving setup issues.
Username + passwordWork browsing, AI chats, and streaming for extended periods place different demands on a network route. For browsing, look at page response times; for uploads and remote collaboration, check sustained transfers; for streaming, see whether playback stays smooth. Keep a regular route and a backup, and note when problems occur, which app is affected, and which client mode you're using. These notes are more useful for finding a setup that works in your environment than simply counting routes.
110+ countries / 170+ routes. First check which region your destination service requires, then compare the actual route from your local network to the exit.
| Country / Region | City | Route Type | Streaming Support |
|---|---|---|---|
| Hong Kong | See dashboard for current list | See dashboard for current list | Verify with the destination platform |
| United States | See dashboard for current list | See dashboard for current list | Verify with the destination platform |
| Japan | See dashboard for current list | See dashboard for current list | Verify with the destination platform |
| Singapore | See dashboard for current list | See dashboard for current list | Verify with the destination platform |
| Australia | See dashboard for current list | See dashboard for current list | Verify with the destination platform |
Private lines describe how a link is organized. Check the current labels in the dashboard and test performance during the times you usually connect. The route type alone can't predict the speed of every connection.
Relay routes use an additional forwarding path. Whether one suits your network depends on how the entry point and onward path work together. If you encounter issues, compare it with other route types under the same conditions.
A direct route uses a more straightforward connection path, but performance still depends on your local carrier and destination. A shorter geographic distance doesn't always mean a faster response, so test with the apps you use.
When choosing a region, start with the requirements of the destination app. For region-specific content or account features, read the destination service's own policies first. For general browsing, you can start by comparing regions you use often. Keep your device, destination, and client mode consistent during testing so local Wi-Fi fluctuations aren't mistaken for an exit issue. If every candidate route behaves the same way, check that your subscription is up to date, your account has data available, and your system has no other network settings in conflict.
View all routesThis display is provided as a reference by the route component; it is not an end-to-end speed test from your device to a destination app. “Connected” in the homepage grid is illustrative. Confirm actual connectivity in your client.
If one app has a problem, try accessing other websites through the same route first, then use the troubleshooting guide to distinguish app policies, DNS, and client configuration issues.
Get clients and subscriptions from the user dashboard; sign in to view your subscription. Sign in to get clients for Windows, macOS, Android, and Linux. For iOS, you also need an active plan to access the download page.
Sign in to the dashboard to get a client. Import your subscription, then check the connection mode.
Get the ClientInstall as directed in the dashboard, then check your browser and frequently used apps after connecting.
Get the ClientSign in to get the client, and check your system's background activity and network permissions.
Get the ClientSign in with an active plan to access the client download page in the dashboard.
Get the ClientGet a compatible client from the dashboard and import your account subscription as instructed.
Get the ClientImporting a subscription is just one part of setup. Update the route list, select an exit, then check the connection mode used by your system or app. Once a webpage loads, test the tasks you actually need to do, such as opening a work platform, uploading a file, or streaming video. If your browser works but one app doesn't, you don't need to keep reinstalling the client. First check whether that app uses separate network settings.
A client on one device doesn't automatically share its connection status with your other devices. After switching devices or networks, check your selected region and connection again. For the full setup process, see the getting started guide. If an error appears, save a redacted screenshot and submit it through a support ticket in the dashboard.
Monthly plans start at ¥9.9/month, with data resetting monthly on the activation date. Estimate your usage based on what you do, then choose a plan. Simultaneous connections are unlimited.
¥9.9 / month
A good fit for web browsing, research, and everyday communication. If you stream regularly or transfer large files, check your actual data usage first.
¥18 / month
For everyday cross-border access alongside research, online collaboration, and media apps. Remember to include background syncing when estimating usage.
¥28 / month
For higher data needs, frequent streaming, or file transfers. Your usage depends on video quality, file sizes, and time spent online.
¥158 / 300GB · ¥358 / 1000GB · ¥658 / 3000GB
Data packs remain valid until used up and never expire. If you mainly need access while traveling, for a short-term project, or for occasional research, compare the data pack terms. If your usage is steady each month, start by comparing monthly plans. The key difference is your usage pattern and how data resets, not just the size of the allowance. Monthly plan reset rules don't apply to data packs.
If you upgrade a monthly plan mid-cycle, the price difference is converted into the remaining days. Before choosing a plan, check your actual usage and current plan status in the dashboard, then confirm the change according to the order details. Payment methods include Alipay / WeChat Pay / USDT. See the plan page for full pricing, data, and refund information before paying.
View all plansCheck account access, data rules, and client requirements before setup. Find more connection and billing answers on the FAQ page.
No email address is required; create an account with a username and password. Keep your account details safe, and treat your client subscription as private credentials. After creating an account, use the user dashboard to access plans, clients, subscriptions, and support tickets, rather than searching across different pages.
There is no limit on simultaneous devices. VPNHey supports Windows / macOS / iOS / Android / Linux. Import your subscription and confirm the connection on each device. When using several devices at once, keep an eye on data usage, especially for streaming, cloud sync, and background downloads.
Monthly plan data resets each month on the activation date. Data packs last until used up and never expire. If you use the service regularly, compare monthly plans first; if your usage is occasional, consider a data pack based on your actual consumption. When you upgrade mid-cycle, the price difference is converted into the remaining days. Check your current plan details in the dashboard.
30-day money-back guarantee. Pay with Alipay / WeChat Pay / USDT. See the Terms of Service for full refund details. To request a refund, sign in to the dashboard and submit a support ticket with the relevant order details and your request. Don't share your password or subscription information publicly.
First check whether other websites are accessible. Then confirm that the app's traffic is routed through the current connection, the exit region meets the destination platform's policies, and your client subscription is up to date. Switching routes alone may not resolve an app's own configuration issue. If the problem persists, use the troubleshooting guide to note when it happened, your device platform, client mode, and a redacted screenshot, then contact support through a dashboard ticket.
Learn about checking your exit, configuring clients, and choosing a data plan based on real tasks. The articles offer troubleshooting methods for your own setup; a single experience doesn't represent every network environment.
Check your exit IP and DNS, test apps one by one, and learn why a connection can look active even when traffic isn't using the route.
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